1. Is there a shipping or delivery charge for Florist Arranged products?
There is a standard service charge for all Florist Arranged orders.
2. Am I able to track my order to see when it’s delivered?
We are not able to provide a tracking number for your order because the order is delivered by a local florist and not a courier. We do guarantee delivery on the date requested provided that complete and accurate address information is given.
3. What happens if the recipient is not home when the florist delivers?
The florist may attempt to call the recipient prior to delivery to arrange a delivery time. If they do attempt delivery and the recipient isn’t home, the florist may leave a note to have the recipient contact the florist or they may leave the flowers with a neighbor.
4. Can I schedule a specific delivery time?
We are not able to schedule a specific delivery time. Most florists deliver during normal business hours so we recommend sending the flowers to the location where the recipient will be during the business day.
5. Will the bouquet look exactly like the picture?
Due to various seasonal and regional conditions, the availability of some flowers may be limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact arrangement pictured or requested may not be available for delivery. In this event, the filling florist will deliver a similar container and flowers of equal or greater value. Every effort will be made to maintain the same size, shape, and overall color schemes of the arrangement you originally selected. In single variety arrangements, variety will take preference over color.
6. What is the shipping charge for gift baskets?
The shipping charge is based on each individual gift basket size and order destination. The shipping charge will be detailed in the shopping cart.
7. Are the gift baskets sent exactly as they are shown online?
Great care and attention is given to your order to ensure that it is as similar as possible to the requested item. However, we may be required to occasionally substitute certain products in the gift baskets due to availability.
8. How will I know the Gift Basket has been delivered?
Once your order is processed and shipped you are sent a tracking number to the email address you submitted upon placing your order. You are able to track your delivery by using the tracking number from the email and going to the appropriate web site. The web site will give detailed information regarding your Gift Basket delivery. If you have questions regarding the delivery please contact the appropriate courier. They will have detailed information regarding the delivery.